1 & 2 The Nelson Centre, Portfield Road, Portsmouth
Detached Industrial Warehouse Units 11,200 - 29,989 sq. ft. (1,040-2,785m²)
4th FLOOR, ENTERPRISE HOUSE, OCEAN WAY, SOUTHAMPTON
Modern Offices to let - 5,121 sq. ft. (475.8 m²)
5 & 6 BOYATT WOOD INDUSTRIAL ESTATE, GOODWOOD ROAD, EASTLEIGH
Industrial warehouse unit to let 11,209 - 22,526 sq. ft. (1,042-2,094m²)
FIRST FLOOR, BAY HOUSE, COMPASS ROAD, PORTSMOUTH
Modern open plan offices to let - 5,518 sq. ft. (512.6 m²)
9 Pioneer Park, Portfield Road, Portsmouth
Industrial and Distribution Warehouse 7,344 sq. ft. (682.2 sq. m.)
8 FAREHAM INDUSTRIAL PARK, STANDARD WAY, FAREHAM
Mid-terrace industrial unit to let - 5,511 sq. ft. (512m²)
1-4 Totton Business Park, Southampton
Industrial/Warehouse/Trade Counter Units 4,400 - 31,430 sq. ft. (409 - 2,920 m²)
Radial 27, 11 Barnes Wallis Road, Segensworth, Fareham
Detached Warehouse/Industrial Unit 71,542 sq. ft. (6,646.28 sq. m.)
New CRM improves customer experience
- Date: 10th February 2020
Hellier Langston has recently invested in a new Customer Relationship Management (CRM) system to improve their customer experience as well as the service they provide. The system is called Surga Central, a cloud-based software solution designed specifically for commercial property agents and owners. It enables users to market, sell and lease property in one place.
Surga Central is a product of Adept Business Systems, one of Australia’s leading software development companies. Founded over 25 years ago, Adept has a strong background in database technologies and providing cutting-edge solutions for the commercial real estate industry.
Their commitment to research & development and customer engagement ensures that Surga Central exceeds market requirements and remains as the solution of choice for commercial agencies.
Hellier Langston are utilising Surga for many purposes including to log new requirements for properties, keeping track of all enquiries, to arrange property viewings and recording the completion of all lettings and sales. It also allows all the information on the properties they are marketing, including the owners, to be stored in one place. The system has improved productivity and made it possible to make comparisons and see market trends, which is valuable.
A couple of years ago, the team at Surga approached Hellier Langston, who were impressed with what they were shown at the time, but not yet ready to change systems. When they decided the time was right to upgrade to a new property CRM system, they thought of Surga and got in touch.
The Surga team listened to Hellier Langston’s requirements and worked with them to adapt parts of the system to suit their needs. The tailored system was then installed in the autumn.
The switch involved migrating all their property and contact data over from their current system into the new one. Once installed and operational, Adept provided comprehensive, hands-on training to the staff at Hellier Langston to ensure that everyone was informed and confident using it. Ongoing education and consultation services are also offered to expand skills, improve CRM strategies or train new staff.
Andy Hellier, Agency and Investment Director at Hellier Langston said: “This system allows us to be efficient dealing with enquiries on properties we are marketing and also enables us to provide excellent client management. Opting for Surga was a great decision as it has given us an agency CRM system that is easy to use and it has provided noticeable improvements to the way we operate.”
« All articles
Search for a property
Use a combination of size, type and location filters to find a property.Property search »
See how we put our skills and expertise into action.Case studies »